The location of the hotel is amazing and incredible - it's very close to a tube station. We had a standard room with a promised mini bar and wake-up service available in it.

very helpful staff, brand-new room with super powerful shower and mirrors, for example.

Breakfast starts late for an hotel close to the airport

Mixed experience with the room - found a waste bin in the bathroom, but we still enjoyed our time here thanks to the decent service, even though some staff seemed uninterested. the breakfast they offer every day was a highlight, tasty and with a good selection of bakery items 😊.

Lovely hotel quite location but well served with public transport rooms a little smaller then expecting

Location, design

Some Hotel Staff were personal at the desk were not very friendly, a bit bossy not with a proper behaviour for a 5 star hotel. Restaurant and Morning Breakfast staff were excelent!

Amazing location close to the nearest metro. Extremely friendly staff. - Excellent service. - Wonderful breakfast provided. - Overall, a very nice stay at this brand-new hotel.

Overall a very good hotel, with minor aspects to improve in terms of confort. Too much focused on design, and lacks focus on confort.

The rooms ventilation is noisy. In some rooms unbearable- Staff changed me to another room but the improvment was minimal. Amenites provides are of very poor quality- in 2010 they were fantastic, and it is curious to see as simple details like this affect the overall experience. Toilet it very stylish, though not practical.

size of hotel room, friendliness of personnel

Location - pretty far from down town Facilities: several restaurants in hotel are closed

I had a great stay for a work trip, everything was fantastic, the room was new, beautifully decorated, and had double beds which I really liked.

We were only there for a night and got there late but the hotel staff were friendly and helpful. The rooms are modern and beautifully appointed. The bed and bedding were awesome. The subway station was a block away and we took it to Barrio Alto at 11:30pm and enjoyed a drink then took a cab back to the hotel (6 Euros). We were more than satisfied.

The rooms are new-fashioned and functional, have luxury bathroom.

Possibly the best stay on a business trip. Early check-in. - Well decorated rooms with a good view of the town. - Enjoyable and plentiful breakfast options with the bakery.

I liked the hotel for the price but I feel its not quite 5 star standard.the bed was comfortable and the pillows were lovely. I had a very nice comfortable stay. The staff were nice and helpful and we enjoyed some drinks from the bar in the lobby. The location was great. I also liked the fact that we were not rushed out of our bedroom when we prepared to leave the next day. I loved the hermes products.

I did not like the bath and shower area and agree with other clients comments. Regarding the bath, I would never have had a bath in there, infact it looks dangerous with the lump of marble stuck out. Also the water went everywhere. Having said that the water was nice and hot and it was powerful. Not very good tea/coffee facilites. No bedroom slippers.

Good value for money. A proper 5 * at 4 * cost!

Not really a complain. The price of minibar is above 5* average. They use to had shampoo, soap, etc from hermēs, which was really a treat! They no longer use it and it is a pity !!!